Shipping and Delivery Policy
Currently Samantha Joy Minnery Glass ships to New Zealand only.
We send out as soon as your payment clears.
We use flat rate shipping within New Zealand.
We use NZPost couriers, occasionally the booking system doesn’t accept PO Box addresses. Should we be unable to ship to a PO Box we will contact you for an alternative address.
We endeavour to book your courier for pick up the day after you make an order with us. Please allow at least 2-5 days for delivery within NZ and sometimes longer during covid alert levels. During the current pandemic freight times have sometimes been a little longer.
Damaged or Non-Delivered Articles
If your article is damaged upon arrival please notify us immediately at email@example.com
If your order has not arrived within 14 days of the dispatch date please notify us immediately on firstname.lastname@example.org . There is only a small window of opportunity for us to be able to claim for missing parcels with courier companies. Failure to notify us in the above time frames may result in no refund.